Shipping Policy

Dear Valued Customer: Thank you for your interest and support. At ZAZAWORK, we value every customer, and customer satisfaction remains our top priority. We are working tirelessly to expedite our processing procedures to ensure that your packages are delivered in a timely manner. We are deeply grateful for your patience while you wait, and we also appreciate your understanding and cooperation.

Before placing an order, please be sure to carefully read the following information:
We offer free shipping on electric bicycles, and all taxes and duties are covered by ZAZAWORK. Our bicycles are shipped from our warehouse located in Poland and are typically dispatched within 1–2 business days (excluding pre-order items). The estimated delivery time is 3–7 business days, depending on your specific delivery address. Please note that accessories and spare parts are not included in this offer.

If you have any questions regarding the order processing or shipping procedures, please feel free to contact us via email at support@zazawork.com.
Note: Electric bicycle riders under the age of 16 must be accompanied by a parent or an adult while riding.

 

Order Processing Time:
Typically, it takes 1–2 business days to process an order after it has been received. Please allow for additional time for tracking information to update, as minor delays may occur with local courier services. Orders are not processed on Saturdays or Sundays.

Delivery Timeframe:
For orders placed from European countries, we ship from our warehouse in Poland, with an estimated delivery time of 3 to 7 business days.

 

Order Tracking:
Once your order has been shipped, we will send you an email containing detailed tracking information so that you can monitor the delivery status of your package at any time.
Upon receiving your order, we automatically contact our warehouse to confirm stock availability and begin preparing your shipment for immediate dispatch.
If an item you ordered is out of stock or temporarily unavailable, we will contact you via email.
If your item is in stock and ready for immediate shipment, we will generate a shipping label right away.
If, for any reason, you do not receive the aforementioned information—or if you require further details regarding your delivery—please send an email to support@zazawork.com, and we will provide you with the latest updates on your order's progress. Order Cancellation Service:
If you need to cancel an order, please be sure to contact us promptly. We can cancel your order and refund any payments you have made prior to the delivery of the goods to you. Once you have signed for and accepted the goods, the order can no longer be cancelled. If you wish to process a return or exchange, please refer to our Return Policy.

Order Acceptance and Delivery:
Given the specific shipping characteristics of electric bicycles (which involve high-value products and delivery restrictions regarding large-capacity lithium batteries), such orders require mandatory signature confirmation upon delivery. Our carriers have received explicit instructions: they must obtain the recipient's signature confirmation before handing over the package, and under no circumstances are they permitted to leave the package unattended. As an alternative to a physical signature, the carrier may also verify the recipient's identity via visual confirmation.
If your country or region falls outside of our current delivery coverage area, please contact us directly via email at: support@zazawork.com

Thank you for your support!