Refund Policy

1. Order Cancellation
We accept requests to cancel orders before the product has been shipped or production has begun. If an order is cancelled, you will receive a full refund. Once the product has been shipped, we are unable to cancel the order.

Processing Time: Orders are typically processed within 1–2 business days of receipt. Please allow for additional time for logistics tracking information to update, as slight delays may occur with local courier services. Orders are not processed on Sundays.

2. Returns
We accept returns. Customers have the right to request a return within 15 days of receiving the product.

2. Refund Terms
Product Quality Issues: If the product you receive has quality issues or manufacturing defects, you may request a refund. Please contact us within 72 hours of receiving the product and provide relevant photos or videos as evidence. If the return is due to quality issues with our product, we will cover the return shipping costs.

Non-Receipt of Goods: If you do not receive your product within the promised delivery timeframe, please contact us immediately. We will investigate the situation and offer either a full refund or a reshipment of the order.

3. Refund Process
To request a refund, please follow these steps:

Contact Us: Please contact us via our customer service email or phone number, providing your order number and a detailed description of the issue.

Submit Evidence: For quality-related issues, you may be required to provide your order number along with relevant photos or videos as evidence. Our customer service team will guide you through the entire refund process.

Processing Time: Once we confirm that your refund request meets the eligibility criteria, we will process your request as soon as possible after receiving and inspecting the returned items. Refund processing typically takes 7 business days after the returned items are received. Return shipping costs incurred within the 15-day return period will be covered by us.

4. Refund Method
Original Payment Method: Refunds will be processed using the original payment method you used when placing the order. For example, if you paid by credit card, the refund amount will be credited back to your credit card account.

Return Shipping Costs: If the refund is due to product quality issues or a shipping error on our part, we will cover the return shipping costs. In all other cases, the customer is responsible for the return shipping costs. 5. Contact Us
If you have any questions regarding our refund policy or require further assistance, please feel free to contact our customer service team:

Email: support@zazawork.com
Our customer service team is dedicated to assisting you and promptly resolving any issues you may encounter.